We try to pick out the rare fantastic websites - every week a new website put on show. This week: How to get a look from the other side of the counter.
I
have been working in customers care for quite a while now. Well, ok - it's only been a year so far and it isn't real customers care since I mostly just sell stuff. However, the funniest stories happen when talking to people who either think they know what they are doing or just don't want to listen to what you are telling them.
Don't hurt, I'll do!
Since this is not supposed to be a story of mine but rather an amusing webtip, I shall proceed by quoting some of the most outrageous entries of the website:
(I had this conversation recently with a lady who swore she had been using computers since forever.) Tech Support: "All right. Now click ‘OK'." Customer: "So I click ‘OK', right?" Tech Support: "Right. Click ‘OK'." (Pause.) Customer: "I clicked ‘Cancel'." Tech Support: "YOU CLICKED ‘CANCEL'???" Customer: "I thought you said to click ‘Cancel'." Tech Support: "NO. I said to click ‘OK'." Customer: "Oh." Tech Support: "Now we have to start over." Customer: "Why?" Tech Support: "Because you clicked ‘Cancel'." (I spend the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer.) Tech Support: "All right. Now, are you ready to click ‘OK'?" Customer: "Yes." Tech Support: "Great. Now click ‘OK'." (Pause.) Customer: "I clicked ‘Cancel'." [abbreviated]
How can I help you, Sir?
The website consists of tons of material just as witty as this one. It might be the case that I think this is fun just because I already experienced situations at least similar to this but I believe everyone should have the opportunity to get this look from the other side of the counter. Maybe people would then tend to not scream angrily into the phone or stop themselves from treating the waiter just like the last dumbass.
Employee *making out a rain check* "Okay, so I'm just going to look on the computer and check if any other locations have this item." Customer: "Okay, thanks." Another customer in line: "Stop f***ing socializing and do your goddamn job!" Employee: "Sir, please don't be abusive, I'm just checking our other loc-" Angry Customer: "I don't care! DO YOUR JOB!" (At this point the angry customer moves toward the counter in a very threatening way, and the customer behind HIM, a super-fit guy in a UFC jacket, steps in.) (Mr. UFC grabs Angry Customer in a CHOKE HOLD and drags him outside, followed quickly by management, and to the applause of the staff and customers inside the store.) (Angry Customer was banned from the store and Mr. UFC got a gift card.)
The counter.
Oh, there is a whole philosophy and even a little revolution of the lower working class behind this website and; therefore, everyone should firstly have a look at this bloglike page and secondly, think the matter over the next time (s)he is about to yell at the clerk for he or she is just trying to do a good job (and is probably paid badly). Think about it, most people who freak out in stores or on a help line just sound ridiculous and cause nothing but either laughter or fear. We try to do our best in order to help you; however, our best might be just a little bit better if you were friendly.
Achtung: Bevor du kommentierst, erinnere dich bitte noch einmal an deine gute Erziehung. Hab keine Angst, wenn dein Beitrag sinnentleert ist. Das kommt vor. Aber sei kreativ!
Da der Microsoft Internet Explorer nicht den weltweiten Web-Standards entspricht, wird WOOLING.NET im Internet Explorer bis Version 6 noch fehlerhaft dargestellt. Alle Fehler konnten wir noch nicht beheben. Das betrifft vor allem Textausrichtung, Linien und Abstände. Um WOOLING.NET in voller Schönheit genießen zu können, legen wir euch ans Herz, den Internet Explorer zu aktualisieren oder am besten gleich kostenlos zu Mozilla Firefox oder Safari für Windows umzusteigen. Mehr zum Thema IE lesen »
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Da der Microsoft Internet Explorer nicht den weltweiten Web-Standards entspricht, wird WOOLING.NET im Internet Explorer bis Version 6 noch fehlerhaft dargestellt. Alle Fehler konnten wir noch nicht beheben. Das betrifft vor allem Textausrichtung, Linien und Abstände. Um WOOLING.NET in voller Schönheit genießen zu können, legen wir euch ans Herz, den Internet Explorer zu aktualisieren oder am besten gleich kostenlos zu 
